u-Platform Knowledge Base : u-Slicer Troubleshooting

Created by Mikhail Shamonin, last modified on Jun 29, 2018

Error Messages in u-Slicer UI

Error MessagePossible ReasonSolution
Cannot load data. Please try to select smaller day interval and resubmit your request.
  1. The network or/and the server are overloaded.
  2. There is too much data to process.
  3. A certain ad-blocking plugin in your browser conflicts with u-Slicer.
  1. Resubmit your request once again a bit later.
  2. Select a smaller day interval and resubmit your request.
  3. Disable the conflicting plugin in your browser settings and resubmit your request.
  4. Contact u-Slicer support.
There is no data available for selected parameters. Please readjust dates and/or split values.
  1. You have made a misprint in a specified parameter value.
  2. A specified parameter value doesn't exist within the selected date range.
  3. Data compression is applied (confidence range is displayed) and a data column value for the selected parameters is too small.

 

  1. Check the specified parameter value and resubmit your request.
  2. Select a different day interval and resubmit your request.
  3. Select a longer day interval and resubmit your request.
  4. Contact u-Slicer support.
Bad username or password
  1. You have specified an incorrect username.
  2. You have specified an incorrect password.
  1. Check your username and password, login once again.
  2. Contact u-Slicer support.
Internal error occurred. Please notify support
  1. There are some problems on the server.
  1. Resubmit your request a bit later.
  2. Contact u-Slicer support.

Error Messages in u-Slicer API

Error MessagePossible ReasonSolution
Bad username or password
  1. You have specified an incorrect username.
  2. You have specified an incorrect password.
  1. Check your username and password, login once again.
  2. Contact u-Slicer support.
Session expired or not created
  1. You have specified a wrong token
  2. You have specified an expired token
  1. Check you token and resubmit your request.
  2. Receive a new token using the login method and resubmit your request with the new token.
  3. Contact u-Slicer support.
Called method doesn't exist, please review your code
  1. You have specified a nonexistent method. Please see General Methods and u-Slicer Reports Specific Methods for more details.
  1. Check the specified method and resubmit your request.
  2. Contact u-Slicer support.
You don't have access to project "project name"
  1. You have made a misprint in the project name.
  2. You don't have access to the specified project.
  3. The specified project doesn't exist.
  1. Check your project name and resubmit your request.
  2. Contact u-Slicer support.
Wrong slicer name or slicer is unavailable
  1. You have specified a wrong project name.
  2. You have specified a wrong slicer name.
  1. Check your project and slicer names, resubmit your request.
  2. Contact u-Slicer support.
Please provide a category to get the data.
  1. You have made a misprint in the name of the required Category parameter.
  2. You have not specified the required Category parameter.
  1. Check spelling of the specified Category parameter name and resubmit your request.
  2. Specify a proper Category parameter and resubmit your request.
  3. Contact u-Slicer support.
Wrong value for parameter 'Category'
  1. You have made a misprint in the value of the Category parameter.
  2. You have specified a nonexistent value for the Category parameter.
  1. Check the specified value of the Category parameter and resubmit your request.
  2. Use the reports method with <report name>to receive the list of all possible values of the Category parameter and resubmit your request.
  3. Contact u-Slicer support.
You've provided wrong parent key for this slicer
  1. You have made a misprint in a parent key.
  2. You have specified a nonexistent parent key
  1. Check the specified parent keys and resubmit your request.
  2. Use the reports method with <report name>to receive the list of all possible parent keys and resubmit your request.
  3. Contact u-Slicer support.
"Match type 'type' is not supported, please validate your parameters
  1. You have specified a wrong match type. The following 4 match types only are supported: equals, not equals, contains, not contains
  1. Specify a supported match type and resubmit your request.
  2. Contact u-Slicer support.
Invalid format of start date, please use fixed date in YYYY-MM-DD format or relative dates (see KB for details)
  1. You have specified the required value of the StartDate parameter in an invalid format. Supported date formats
  1. Specify the required value of the StartDate parameter in a valid format and resubmit your request.
  2. Contact u-Slicer support.
Please provide start date
  1. You have made a misprint in the name of the required StartDate parameter.
  2. You have not specified the required StartDate parameter.

 

  1. Check spelling of the specified StartDate parameter name and resubmit your request.
  2. Specify a proper StartDate parameter and resubmit your request.
  3. Contact u-Slicer support.
Please provide end date
  1. You have made a misprint in the name of the required EndDate parameter.
  2. You have not specified the required EndDate parameter.
  1. Check spelling of the specified EndDate parameter name and resubmit your request.
  2. Specify a proper EndDate parameter and resubmit your request.
  3. Contact u-Slicer support.
Invalid format of end date, please use fixed date in YYYY-MM-DD format or relative dates (see KB for details)
  1. You have specified the value of the EndtDate parameter in an invalid format. Supported date formats
  1. Specify the required value of the EndDate parameter in a valid format and resubmit your request.
  2. Contact u-Slicer support.
StartDate value should not be greater than EndDate, please validate your input
  1. You have specified the StartDate value greater than the EndDate value.
  1. Specify a StartDate value less than or equal to the EndDate value and resubmit your request.
  2. Contact u-Slicer support.
Provided PageItemsCount N exceed maximum threshold of 1000000
  1. You have specified a value of the PageItemsCount URL argument greater than the maximum threshold of 10000.
  1. Specify a value of the PageItemsCount URL argument less than or equal to 1000000 and resubmit your request.
  2. Contact u-Slicer support.
Wrong amount of items for page
  1. You have specified an invalid value of the PageItemsCount URL argument. Supported values: any integer in the range from 1 to 10000. The default value is 100.
  1. Specify a supported value of the PageItemsCount URL argument and resubmit your request.
  2. Contact u-Slicer support.

 

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